Privacy Policy
At Nova Med Spa LLC ("Nova Med Spa," "we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at novamedicalspa-hydra.com, submit our contact form, opt in to our SMS messaging program, receive treatments at our facility, or otherwise interact with us.
By accessing our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Personal Identifiers: full name, email address, mobile phone number (only if you provide it), mailing address.
- Health-Related Information: medical history, allergies, current medications, treatment preferences, and consent forms — collected solely for safe and appropriate medical aesthetic care.
- Service Information: appointment history, treatment notes, photos (with your consent), and contact form submissions.
- SMS Consent Data: opt-in records including timestamp, consent language presented, and IP address — collected and retained for compliance purposes.
- Technical Data: device information, browser type, IP address, and usage analytics for site security and improvement.
2. SMS Communications & Express Written Consent
When you submit our contact form on this website and check the SMS consent checkbox, you provide express written consent to receive recurring SMS text messages from Nova Med Spa, including:
- Appointment confirmations and reminders
- Scheduling updates and rescheduling notices
- Post-treatment care follow-ups
- Occasional promotional offers and service updates from Nova Med Spa
SMS opt-in is entirely optional and is not a condition of purchase or service. The phone number field on our contact form is optional, and your phone number will only be used for SMS communications if you have actively checked the SMS consent checkbox. The checkbox is unchecked by default — affirmative consent is required.
Mobile Information Sharing Policy
We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as our SMS messaging platform provider (Twilio Inc.), is permitted only as necessary to deliver the SMS messages you have consented to receive. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message Frequency
Message frequency varies based on your appointment activity and current promotional campaigns. Typically, customers receive 2–6 messages per month.
Carrier Charges
Message and data rates may apply. Charges are determined by your wireless carrier and are not the responsibility of Nova Med Spa. Carriers are not liable for delayed or undelivered messages.
Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message we send. Other recognized opt-out keywords include STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT. After replying STOP, you will receive a single confirmation message that no further SMS messages will be sent. You can also email us at admin@novamedicalspa-hydra.com or call 516-543-3940 to be removed from the SMS list.
Help
For assistance with our SMS program, reply HELP to any message, email admin@novamedicalspa-hydra.com, or call 516-543-3940. For full SMS program details, see our SMS Program page.
3. How We Use Your Information
- To provide, schedule, and follow up on aesthetic treatments and consultations
- To send appointment confirmations, reminders, and care instructions (via email and/or SMS based on your consent)
- To send promotional offers (only with your explicit consent)
- To improve our website, services, and client experience
- To comply with legal and regulatory obligations
We do not sell, rent, lease, or trade your personal information to third parties for marketing purposes. We do not share your data with third parties for marketing purposes.
4. Cookies & Tracking
We use cookies and similar technologies to improve site performance, remember preferences, and serve relevant content. You may manage cookies through your browser settings.
5. Data Security
We implement industry-standard security measures, including encrypted data transmission (TLS/SSL) and secure infrastructure, to protect your personal information. While we strive for the highest standards of security, no method of transmission over the Internet is 100% secure.
6. Your Rights
You may at any time request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications, including SMS messages
7. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately so we can delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top will indicate when changes take effect. Continued use of our services after such changes constitutes acceptance of the modified policy.
9. Contact Us
For any privacy-related questions or to exercise your rights:
Nova Med Spa LLC
Email: admin@novamedicalspa-hydra.com
Phone: 516-543-3940
Address: 1451 Old Country Rd, Plainview, NY 11803